FAQs
Frequently Asked Questions
Fashion Era – We're Here to Help
FAQs
1. How long does shipping take?
Shipping usually takes 2–5 business days for local orders and 7–21 days for international orders.
2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery.
3. What is your return policy?
You can return unused items within 14 days of delivery, provided they are in original condition with tags attached.
4. Do you offer refunds?
Yes, refunds are processed after inspection of returned items within 5–10 business days.
5. Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
6. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and charges vary by location.
7. What payment methods do you accept?
We accept credit/debit cards, bank transfers, and secure online payment methods.
8. What if I receive a damaged product?
Please contact our support team within 48 hours of delivery with photos of the damaged item.
Still have questions?
Contact our support team at support@fashionera.com