At Fashion Era, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return, exchange, or refund under the conditions outlined below.

1. Return Eligibility

You may request a return if:

• The item is returned within 14 days of delivery.
• The item is unused, unworn, and in its original condition.
• All original tags, labels, and packaging are intact.
• You provide proof of purchase or order confirmation.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale or Clearance.
• Gift cards or promotional vouchers.
• Customized or personalized products.
• Items damaged due to misuse or improper care.

3. How to Request a Return

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Wait for return authorization and instructions.
4. Ship the item back to the address provided by our team.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued using the original payment method.
• Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

If you received the wrong size, color, or a defective item, we may offer an exchange subject to product availability.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the item and packaging.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping charges are non-refundable unless required by law.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

• Check your bank account again.
• Contact your credit card company or payment provider.
• If the issue persists, contact our support team.

9. Cancellation Policy

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled and must follow the return process.

10. Contact Us